DELIVERY


HONG KONG

- Free shipping at or over HK$400

- The cost of shipping will be charged HK$30 if order below HK$400

- Delivery time will be within 7-14 working days*

* If your address belongs to extended Area (less populated or accessible domestic areas), we will contact you for other delivery method.

 

MAINLAND CHINA

- Free shipping at or over HK$500

- The cost of shipping will be charged HK$40 if order below HK$500

- Delivery time will be within 7-14 working days


SOUTH-EAST ASIA

-  Apply to Taiwan, Japan, South-Korea, Vietnam, Singapore, Malaysia, Thailand, Indonesia, Philippines, Brunei, Cambodia, Myanmar & Laos

-  The cost of shipping will be charged HK$80 for all orders ( not including tax)

-  Delivery time will be within 14 working days

- Please contact customer services on (info@marchaballerina.com.hk) for more details



FOREIGN REGIONS (ASIA AND INTERNATIONAL REGIONS)

- The cost of shipping will be charged depends on countries and regions

- Delivery time will be within 14 working days

- Please contact customer services on (info@marchaballerina.com.hk) for more details


CRITERIA FOR ACCEPTING RETURNS/EXCHANGE

Marcha Ballerina Hong Kong promises to provide you with a “30-day Unconditional Returns/Exchange Service” within 30 days of your receiving your purchase (as determined by the date of signing for the purchase). You can return/replace the products you purchased at marchaballerina.com.hk for any reason or without any condition within 30 days of receiving you purchase (except [Sales] [no-returns & exchange] products, please check the details of product description; specific marketing events are subject to related terms and conditions).

Unless there is product quality problem, all products are allowed exchange only once, and the exchange must be a product of the same style and the same color. Please return your item together with the shipping slip or order form, otherwise we will not be able to process your returns/exchange.

Please notice that you need to bear all the shipping fee for returning and exchange the product. Please make sure that the item for returning/exchange is in a condition that it can be sold again and that the original package is intact.


“Returns/exchange for any reason or without any condition” are limited to the following circumstance:

• The product has any manufacturing defects;

• The color, design model and materials of product are not consistent with the description on the website;

• The product is purchased in wrong size or doesn’t fit;

• There is any problems in the shipping process;

• You dislike the product;

• You purchase a wrong product;

• You receive a product flawed or with any quality defects. Such product may be returned only in accordance with the return/ exchange procedure for defective products and will be subject to additional limitations;

• For some specific offers / promotion events, a full return & exchange is required for the orders purchased during the event. You must return all the discounted products of the purchase; partial return & exchange will not be accepted.


Return Process

If you want to return your order, please make sure that your order meets the Criteria for Accepting Returns/Exchange.

Once we receive the returned products and determine that they satisfy return conditions, we will arrange the exchange as per your request as soon as possible.

Please pack and seal your return securely in an undamaged bag together with the shipping slip or order form. (Please do not pack your return in the original see-through packing bag to prevent losing the products during shipping.)


Reasons for Unacceptable Returns/Exchange

Under the following circumstances, we will not be able to process your returns/exchange :

• Products not meeting the criteria for “30-day Unconditional Returns/Exchange ”

• Products that have been improperly used, including without limitation, having touched extremely damp objects, chemicals, gasoline, paint, detergent, solvent, or cooking oil, or having been overheated

• Products with loose threads or crackings due to external scratches by hard objects, or internal wear and tear

• Products with unclean appearance

• Products not sold on marchaballerina.com.hk

Please contact customer services on (info@marchaballerina.com.hk) for details of  Returns/Exchange


Should any dispute arise, the decision of  Marcha Ballerina Hong Kong shall be final.